Website Terms and Conditions

Last updated: 24th Feb 26

Version: 1

1. About us

These terms and conditions apply to the use of this website and to orders placed with Irish Powdercoating.com for powder coating and related services. By using this website, requesting a quotation, or placing an order, you agree to these terms, subject to any written agreement signed by us.

Business details:

Business legal name: CME Industrial Specialist Limited

Trading name: Irish Powder Coating

Company number: 619227

VAT number: IE3518284JH

Registered office address: 18 Jamestown Business Park, Finglas Dublin 11

Email: info@cmeind.com or irishpowdercoating@gmail.com

Phone: 0838893307

2. Definitions

·       "Business Day" means Monday to Friday, excluding public holidays in Ireland.

·       "Customer" means the person or business placing an enquiry or order with us.

·       "Goods" means items, components, fabrications or materials supplied to us by the Customer for coating and/or supplied by us.

·       "Services" means powder coating, preparation, masking, inspection, packaging, delivery and related services provided by us.

·       "Order" means a Customer instruction accepted by us in writing (including email or WhatsApp confirmation) to carry out Services and/or supply Goods.

3. Scope

These terms govern website use, enquiries, quotations, orders, and the provision of Services. If there is any conflict between these terms and a signed contract or a project-specific written agreement, the signed contract or written agreement will take priority.

4. Website information and enquiries

Website content, photos, colours, examples, turnaround guidance, and prices (if shown) are for general information only and may change. An enquiry submitted through the website, email, phone or WhatsApp is not an accepted order.

5. Quotations

Unless we state otherwise in writing:

·       Quotations are based on the information provided by the Customer at enquiry stage, including quantity, material type, condition, colour, finish, preparation and masking requirements.

·       A quotation may be revised if actual goods received differ from the enquiry information (for example, contamination, corrosion, existing coating, damage, missing information, or additional prep/masking needs).

·       Quoted lead times are estimates and run from receipt of complete information, accepted order, and (where applicable) receipt of goods and required payment/deposit.

·       Quotations are exclusive of VAT unless expressly stated otherwise.

6. Orders and order acceptance

An Order is only accepted when we confirm it in writing (including email or WhatsApp) and/or when we issue a job reference or check-in docket on receipt of the goods. We may refuse or pause an Order where key information is missing, the goods are unsafe or unsuitable for processing, or payment terms are not agreed.

The Customer must provide, and confirm as accurate, the following information before production starts:

·       Item description and quantity

·       Material type (for example mild steel, galvanised steel, aluminium, stainless steel)

·       RAL colour and finish type (including texture/smooth and gloss level where relevant)

·       Preparation requirements and known condition of the goods

·       Masking or no-coat requirements (threads, holes, mating faces, bonding points, etc.)

·       Required completion date and collection/delivery details

·       Payment terms and invoicing details

7. Customer goods, condition and check-in

Customer goods are checked in on arrival. We may record quantity, condition on receipt, and photographs. The Customer is responsible for ensuring goods delivered to us are correctly identified, safe to handle, and suitable for processing.

·       Where visible defects, contamination, corrosion, previous coatings, fabrication issues, or damage are present, these may affect the final finish.

·       If goods are delivered without complete coating instructions, we may place the job on hold until written clarification is received.

·       We may refuse to process goods that are unsafe, excessively contaminated, or otherwise unsuitable for the requested finish.

8. Preparation, coating and finish expectations

Powder coating is a process finish. Final appearance depends on the substrate condition, fabrication quality, edges, welds, previous coatings, and the agreed preparation level.

·       Unless expressly agreed otherwise, our standard price assumes the preparation level stated in the quotation/order confirmation only.

·       Masking is carried out only where specifically requested and clearly identified.

·       Minor variations in colour tone, texture and finish may occur between batches, suppliers, substrates and production runs.

·       Samples, swatches and screen images are indicative only. A sample panel approval process should be used where exact appearance is critical.

·       Unless specifically agreed, edges, internal cavities, hidden faces and difficult access areas may not achieve the same appearance as open visible faces.

9. Turnaround times and delays

Any turnaround times or completion dates are estimates unless expressly agreed by us in writing as a fixed deadline. We are not liable for delay caused by incorrect or incomplete Customer information, late delivery of goods, unavailable materials/powders, rework requirements, force majeure events, or matters outside our reasonable control.

10. Collection, delivery and risk

Unless agreed otherwise in writing, Customers are responsible for collection of completed jobs. If delivery is arranged by us, delivery terms and charges will be confirmed separately.

·       Risk in Customer goods remains with the Customer, except to the extent caused by our proven negligence while goods are in our possession.

·       Risk in completed works passes on collection by the Customer or its carrier, or on delivery to the agreed delivery point.

·       The Customer (or its driver/carrier) must check quantities and visible condition at collection/delivery and sign the collection/delivery note.

·       Any visible shortage or visible transport damage should be noted on the collection/delivery note at the time of collection/delivery.

11. Packaging and storage

We will use reasonable care in packaging for collection or delivery. Unless otherwise agreed, standard packaging is included only where specified. Extra packaging, palletising or special protection may be charged.

Completed jobs should be collected promptly. We reserve the right to apply reasonable storage charges and/or move goods to off-line storage where goods are not collected within a reasonable period after notice that they are ready.

12. Price, payment and release of goods

Prices, deposits, payment terms and release requirements will be as stated in our quotation, order confirmation, check-in docket and/or invoice.

·       We require payment in full before release of goods.

·       For account customers, credit terms apply only where expressly approved by us in writing.

·       If payment is overdue, we may suspend work, withhold release of goods, and/or cancel further work until payment is received.

·       The Customer must pay all sums due without set-off, deduction or withholding, except where required by law.

13. Inspection, claims and rework

The Customer must inspect completed work as soon as reasonably possible after collection/delivery and notify us promptly in writing of any alleged defect.

·       Claims should include the job reference/docket number, description of issue, affected quantity and clear photographs.

·       We must be given a reasonable opportunity to inspect the items before any third-party repair, recoating, alteration or disposal.

·       Our liability for a valid proven defect will be limited, at our option, to rework, recoating, repair, refund of the affected charge, or replacement where applicable.

·       We are not liable for defects caused by substrate condition, hidden defects, incorrect Customer instructions, misuse, improper storage/handling after collection, or third-party modification.

14. Consumer rights

Nothing in these terms excludes or limits any rights that cannot legally be excluded or limited under applicable consumer protection law. Where you are a consumer, mandatory legal rights will apply in addition to these terms.

15. Business customers

If the Customer is acting in the course of business, the Customer confirms that it has authority to place the Order and that the goods and instructions provided are suitable for the intended use.

16. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of contract, loss of production, loss of use, or loss of goodwill.

Subject to clause 14 and to the fullest extent permitted by law, our total liability arising from or in connection with an Order will not exceed the amount paid (or payable) by the Customer for the specific affected Order.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot legally be excluded.

17. Intellectual property and website use

All website content, logos, text, graphics and images are owned by us or our licensors. You may not copy, reproduce, distribute or use website content for commercial purposes without our prior written consent.

You must not misuse this website, introduce malicious code, attempt unauthorised access, or use the website in a way that may damage its operation.

18. Privacy and cookies

Our use of personal data is governed by our Privacy Policy and Cookie Policy, which are separate documents and should be read alongside these terms.

19. Force majeure

We are not liable for failure or delay in performing our obligations where caused by events beyond our reasonable control, including utility failures, fire, flood, severe weather, industrial disputes, transport disruption, supplier shortages, equipment breakdown, cyber incidents, or governmental action.

20. Cancellation and changes

If the Customer requests cancellation, postponement or changes after an Order has been accepted, we may charge for work already carried out, materials ordered, setup time, and any reasonable losses incurred.

For consumers, any statutory cancellation rights that apply by law will remain in place and are not affected by this clause.

21. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

22. Entire agreement

These terms, together with any quotation, order confirmation, check-in docket, invoice, and any written project-specific agreement, form the agreement between the parties for the relevant Order.

23. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of Ireland. The courts of Ireland shall have jurisdiction, subject to any mandatory consumer law rights.

24. Contact for queries and complaints

Please contact us using the details above and include your job reference / check-in docket number where applicable.